Search Results
Found 17 results for "help"
Getting Help & Support
How to get help when you can't resolve an issue yourself
Employee Assisted Submissions
How to complete funding declarations on behalf of parents who need assistance
Parent Portal Troubleshooting
Solutions to common problems parents encounter
Common Staff Portal Issues
Solutions to frequently encountered problems for nursery staff
Navigating the Portal
Learn how to navigate around the portal efficiently
Information Captured Throughout the Process
A comprehensive guide to all data collected during child registration, funding submissions, and parent verification
Legal ID Documents
Recording and viewing identity documents for funding verification
Funding Codes (30-Hour and 2-Year-Old)
Understanding and managing eligibility codes for funded hours
Understanding the 10-State Submission Workflow
Learn about the different stages a funding submission goes through from creation to export
Submission Validation Rules
Understanding what is validated at each stage and how to resolve validation errors
Your Parent Portal Dashboard
Understanding your parent dashboard, pending declarations, and account features
GOV PDF Agreement Form
Understanding the official DfE-styled parental declaration form
Report Field Reference
Complete reference of all available fields for custom reports
Audit Logs
Comprehensive system audit trails, activity tracking, and before/after data changes
Notification Usage Tracking
Monitor notification usage per funding period and manage soft-limit thresholds
Data Archival & Retention
Manage data retention policies, archive old submissions, and clean up notification records
Understanding Error Messages
What common error messages mean and how to resolve them