Understanding Error Messages

Common Error Messages

'Access Denied' or 'Unauthorized'

Meaning: You don't have permission for this action

Solution:

• Check you're logged in
• Verify you have the required role (Staff, Manager, Head Office)
• Confirm you have access to the specific nursery
• Contact your administrator if you need access

'Session Expired'

Meaning: You've been inactive for too long

Solution:

• Log back in
• You may need to re-enter unsaved data
• Save work frequently to prevent data loss

'Validation Error' (Red text on forms)

Meaning: Required fields are missing or data format is invalid

Solution:

• Read the specific error message next to the field
• Fill in all required fields (marked with *)
• Check date formats (DD/MM/YYYY)
• Check phone/email formats

'Record Not Found'

Meaning: The requested item doesn't exist or was deleted

Solution:

• The record may have been archived or deleted
• Check you have the correct reference number
• Use search to find the record

'Duplicate Record'

Meaning: A similar record already exists

Solution:

• Search for the existing record first
• For children: check by name and DOB
• For submissions: check for existing submissions for the same period

'Cannot Delete' or 'Record In Use'

Meaning: The record is referenced by other data

Solution:

• Delete or archive dependent records first
• Children with submissions cannot be deleted
• Consider deactivating instead of deleting

'Server Error' or '500 Error'

Meaning: Something went wrong on the server

Solution:

1. Wait a moment and try again
2. Refresh the page
3. If persistent, contact support with the error details

'Network Error' or 'Connection Failed'

Meaning: Cannot connect to the server

Solution:

• Check your internet connection
• Try refreshing the page
• Check if other websites are working
• The server may be temporarily unavailable

Reporting Errors

When contacting support about an error:

1. Note the exact error message
2. Note what you were doing when it occurred
3. Take a screenshot if possible
4. Note the time it occurred
5. Include your username and browser