Notification Templates & Settings
Configure email and SMS notification templates, enable/disable notification types, and manage reminder schedules
Notification Management Overview
The Notification Management system allows you to customise email and SMS templates, configure which notifications are sent, and set up reminder schedules. Access via Admin > Notifications (Head Office only).
Notification Types
The system supports several notification types:
| Type | When Sent |
|---|---|
| Submission Invite | When a submission is sent to a parent for completion |
| Reminder | Before the submission deadline (configurable frequency) |
| Overdue | When the deadline has passed without completion |
| Approved | When a submission is approved |
| Rejected | When a submission requires corrections |
| Status Update | General status change notifications |
| Confirmation | After parent successfully submits |
| Funding Code Expiry | Warning about upcoming 30-hour code expiration |
Editing Templates
- Go to Admin > Notifications
- Click on a template to edit
- Modify the following:
- Name - Display name for the template
- Description - Internal notes about the template's purpose
- Email Subject - Subject line for email notifications
- Email Body - HTML content of the email
- SMS Body - Short text message content (160 character limit)
- Toggle Email Enabled and SMS Enabled to control delivery methods
- Click 'Save'
Available Placeholders
Templates support dynamic placeholders that are replaced with actual data:
{{ParentName}}- Parent's full name{{ChildName}}- Child's full name{{NurseryName}}- Nursery name{{SubmissionLink}}- Direct link to complete the submission{{Deadline}}- Submission deadline date{{ReferenceNumber}}- Submission reference number{{FundingPeriod}}- e.g., 'Spring 2025'
Preview Templates
- While editing a template, click 'Preview'
- View sample output with placeholder values replaced
- Check formatting and links before saving
Reset to Defaults
To restore a template to its default content:
- Click on the template to edit
- Click 'Reset to Default'
- Confirm the reset
This removes all customisations and restores the system default template.
Notification Settings
Configure when and how notifications are sent:
Reminder Configuration
- Reminder Days Before - How many days before deadline to start reminders
- Reminder Frequency (Days) - How often to send follow-up reminders
- Expiry Reminder Days - Days before 30-hour code expiry to warn parents
Enable/Disable Settings
For each notification type, you can:
- Enable/disable the entire notification
- Enable/disable email delivery
- Enable/disable SMS delivery
Tip: Keep email templates informative but concise. SMS messages are limited to 160 characters so focus on the essential call-to-action.